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Due to the cross-border nature of Europe's energy market, they must work together to ensure the optimal management of EU networks. This is done through the European Network for Transmission System Operators for Electricity (ENTSO-E) and the European Network for Transmission System Operators for Gas (ENTSOG). (Taken from: https://ec.europa.eu/energy/en/topics/markets-and-consumers/market-legislation)
=== 5. Open and fair retail markets ===
Consumer protection is at the heart of the third package. Consumers should be enabled to freely choose or change their suppliers and be make decisions based on accurate information on what they consume.